We are glad to announce that LiveZilla 4.x has been released today. This major update comes with several new features such as
live chat monitoring (quality assurance), group chats with multiple operators and/or customers, different custom chat login input elements
(CheckBox, ComboBox, Text, TextArea) and more than 100 minor features, improvements and bugfixes. We are sure that the waiting was worth it.
We need to inform our users that we finally had to get away from our initial freeware concept. In short terms, LiveZilla 4 can not be licensed for free anymore.
We regret this step but finally there was no alternative. The freeware concept does not allow us to strengthen our team which is urgently necessary to keep in tune with
the wishes of our users and steadily improve our service. The new concept will enable us to reduce the time for updates, port LiveZilla onto other platforms like
Linux or MAC, add further translations and improve the quality of our customer support significantly. Based on the user feedback we constantly receive, we are confident that our users will understand the
necessity of this step.
Please note that the in-build update functionality of the LiveZilla Client will not offer you this update for download (this is related to the major changes in our licensing concept). Please download LiveZilla 4.x Full version manually.
We are glad to announce that the LiveZilla 3.4.0.0 BETA period has started today. Everybody is welcome to give it a try. Any kind of feedback is highly appreciated. Please expect the final version in 4-6 weeks.
Incompatibility with Microsoft Internet Explorer 9 RC
2011-02-12
Please note that the LiveZilla Operator Client of latest version of LiveZilla (3.3.1.2) does not work properly with the release candidate of Internet Explorer 9. The LiveZilla Web Client (customer side) is not affected at all. We will release a fix for this issue in the next days. Until then, please wait with the installation of Internet Explorer 9 RC. Thanks for your understanding.
We regret to announce that the free GeoTracking service will be discontinued by the end of January 2011. Due to the exponential growth of users in 2010,
we are not able to keep the GeoTracking service free anymore. As a matter of course, Premium Users are not affected by this step.
The first user-contributed translation (into Brazilian Portuguese) is now available. Feel free to give it a try and let us know if something is still missing. If you like to correct something yourself, please use the translation mode to suggest your corrections / changes.
Some users have got a warning from their Anti Virus software that LiveZilla contains a virus / trojan. First of all, it is false alarm. LiveZilla does not contain any harmful software! We use some third party software to protect us against illegal decompiling of our software and this software is the actual root of the problem (but it's also a false positive). The first anti virus vendors have confirmed that it's false alarm and have taken us from their list but others still backlist us.
We have removed the third party code from the latest build version of 3.2.0.2 so if your anti virus software is bugging you, please download it.
I have to add that the translation mode is not working anymore in the latest build. Furthermore, the client only versions and the USB version are still offline. Everything should be back to normal until friday.
Sorry for all the trouble this may have caused and thanks for your understanding.
